Interpretty does not allow multiple accounts to use the same email
address. Please make sure your email address is not associated with
another Interpretty client or interpreter account.
I have forgotten my password
If you have forgotten your password, you can set a new password.
Just enter the email address you used to register and Interpretty
will automatically send you a new password. Remember you can
always change your password in your My Account/ Preferences (as an
Interpreter).
I want to delete my account
In order to close your account, you need to send email to
info@interpretty.com.
How does the 10-free-jobs trial work?
Once you register Interpretty grants you 10 free jobs to arrange a real
job with your private client or just to try out how does the interpreting
system work. You can invite your friends to join Interpretty as your
private clients to test Interpretty services. It is all free, Interpretty does
not charge you anything.
What is the difference between marketplace jobs and private job?
Marketplace jobs are the jobs published by the clients in Interpretty.
These jobs are public, so that all interpreters can see the jobs and
make an offer. The client will then receive the offers and choose an
interpreter. Payments are made through Interpretty’s FairPay procedure.
Interpretty charges a 15% commission of the agreed price to the
Interpreters. PREMIUM members don’t pay commissions.
Private jobs are the jobs published by the clients in the Interpreter’s
private portal. The PREMIUM members of Interpretty can publish
a private portal and invite their own clients to publish a job (FREE
members receive 10 jobs private jobs to try the service). All the job
published in this private portal will only be available to this Interpreter.
Interpretty does not charge any commission.
A FREE member can always invite a client to use the marketplace.
Can the clients consult the list of interpreters?
Interpretty’s marketplace is not a directory of interpreters and their fare.
A client who publishes a job in the marketplace receives offers from
the interpreters. The transaction remains private between the client
and the interpreter so that the interpreters do not directly compete on
price only. The client can choose the best offer and the best interpreter
based on his fare for this job but a also on his motivation, knowledge and
experience.
How do I answer a job?
When you are logged as an Interpreter, you can easily make offers to
the market place and private jobs. Just open the job offer table and
select a job you want to present an offer. You can see from the table the
languages, date and time, duration, status, clients name of this job. You
can also open the job detail to more details of the job.
How do I get paid by the client?
All jobs of the marketplace are paid using Interpretty‘s FairPay
procedure. This procedure is as follows:
- When the client has chosen an interpreter, he will have to deposit
immediately or at least 72 hours before the interpretation the payment
for the interpreter to Interpretty’s account. Price must include Tax / VAT
(if needed). The client and the interpreter will both know at any time the
status of the payment "not yet deposited" or "deposited". The payment
can be made by using payment card (debit or credit) or via using a PayPal
account.
- If the client is satisfied when the job is done, the payment will be
release from the Interpretty’s account to the interpreter. The interpreter
will invoice the client. Interpretty is not responsible for issuing the
invoice.
- If the client is not satisfied when the job is done, he will have 24
hours to open an issue. The deposited amount will then be withheld
by Interpretty until the issue is solved. Complete or partial devolution
are possible and negotiated by the client and the interpreter with
Interpretty’s supervision if required.
When do I get paid?
Interpretty will transfer the deposited amount by every 15th of the next
calender month of all jobs done (jobs done and jobs with resolved issues)
in previous calender month. (e.g. payment for interpretation done on
28th of May will arrive by 15th of June, and payment for interpretation
done on 2nd of June will arrive by 15th of July ).
Also, for every job done, Interpretty will send an invoice to interpreter.
Such invoice will include clearly stated deduction of 15 % Interpretty
fee (15% for the Free account and 0% for the PREMIUM account), VAT
and PayPal payments costs. We need the Interpreter to create a Paypal
account for the transfer.
Can the client cancel a job he has planned?
Yes, the client may cancel a job anytime. The cancellation is governed by
the following rules:
- If the job is cancelled in less than 24 hours before the start of
interpreting, you receive 100% of the payment.
- If the job is cancelled in between 72 and 24 hours before the
start of interpreting, you receive 50% of the payment.
- If the job is cancelled in more than 72 hours before the start of
interpreting, you do not receive any payment.
Requirements to use the system?
PC Windows or Mac and any recent browser with Adobe Flash
installed. For an optimum audio and video quality we recommend ADSL,
headphone and microphone. A bandwith test is performed but only
prohibit access with very low bandwidth and let the interpretation to
be made with poor quality. The system will scan your system in order to
determine if you can make the call.
Video and audio quality?
We recommend ADSL for an optimum audio and video quality. A
bandwith test is performed but only prohibite access with very low
bandwith and let the interpration to be made with poor quality.
I cannot see my webcam
Make sure it is well connected and that you don’t use any other
application using your webcam at the same time. You can also enter
Adobe´Flash setting by rigth clicking on the image and then allow Adobe
to use your speakers and webcam.
